Big Lines of Credit Long Term Loans Short Term Loads Equipment Financing best business loans Small Business Loansbusiness loans Working Capital Merchant Cash Advances SBA Loans

The Quality Policy

MAC GB LTD

QUALITY MANUAL

Document History:
Issue

level

Page No(s)DateBrief details of amendment(s) to document
1All13/09/05First issue of manual
2727/02/07Remove Procedure 4
3All16/01/08Staff Titles
4All01/12/08Company Name, Inclusion of Environmental Policy, New Organisational Structure
5All18/11/10Removal of H&S
6All16/02/12Changes in Job Titles & Responsibilities
75 & 631/10/12Removal of title ‘Quality and Assurance Manager
8ALL19/01/16Amended in line with ISO 9001: 2015

CONTENTS

1.0. SERVICE PROFILE & CONTEXT

2.0. STANDARDS & SCOPE OF REGISTRATION.

3.0. ROLES, RESPONSIBILITY and AUTHORITY

4.0. QUALITY POLICY

5.0. OUR APPROACH TO MANAGING RISK

6.0. SEQUENCE & INTERACTION OF THE PROCESSES


1.0 SERVICE PROFILE & CONTEXT

The company now has several different elements to its business which include:

  • A wide range of post test driver and rider training coupled with occupational risk management and other services for fleet, corporate and individual clients across the whole of the UK, Ireland and some overseas markets. To ensure all clients benefit from the advice, training and information given and to promote safety on the road at all times.
  • The Company is aware of the relevant requirements of their clients, employees, external providers and stakeholders that may have the ability to impact on the results of the Management Systems. These requirements are reviewed on a regular basis through monitoring the processes, internal auditing and Management Review Meetings.
  • The company is also aware of any legislation that may affect its business processes and ensures that it keeps abreast with any new or changed legislation.

2.0 STANDARDS & SCOPE OF REGISTRATION

The Manual & associated Procedures and Work Instructions are raised & implemented to meet the requirements of: -

BS EN ISO 9001: 2015

The scope of registration is:-

‘The provision of occupational road risk management and assessment programmes

and the training of corporate and individual drivers and riders.’

After consideration the following paragraphs have been excluded

8.3 The Company do not perform any design or development activity as described within the standard

7.1.5.1

7.1.5.2 The Company do not use monitoring or measuring equipment as described in these paragraphs of the standard

3.0 ROLES, RESPONSIBILITY AND AUTHORITY

The responsibility, authority & the interrelation of all personnel (shown above) who manage, perform & verify work affecting quality is defined as follows:

The Operations Director: is ultimately responsible for the overall operation and administration of the Company including the Quality Management System and Health & Safety, however some of these responsibilities may be delegated to other members of staff and external providers.

Regional Managers: are responsible for auditing and quality the delivery of training for existing, new and potential employees. Responsible to the Operations Director to advise the company (and clients as necessary) on new and current legislation and best practice for training and policy. Assisting the management team in developing new business and potential clients and representing the Company on current working groups. Are first line management interface between allocated instructors and Head Office. Development of business activities and new business as detailed by Head Office. Assist in training delivery as necessary. Other duties as detailed by the Operations Director.

The Account Managers: are responsible for marketing communications, processing Motor and motorcycle Appreciation Course applications and allocating instructors, as well as general office administration, training course administration and liaising with suppliers.

The Trainers: are responsible for the delivery of training courses and ensuring adherence to all Operational Procedures and Work Instructions governing the delivery of the training.

4.0 QUALITY POLICY

The Quality Policy of the Company is to determine, agree and conform to our Client’s needs and expectations, whilst fulfilling the requirements of BS EN ISO 9001: 2015 and statutory law.

The Company recognises that to be competitive and maintain good economic performance, we must employ management systems that continually improve the quality of our products and increase the satisfaction of our clients and employees.

It is a key objective of the Company that the Quality Management System provides: -

  • Confidence of our Clients that their requirements for quality and safety are being achieved in the delivered product
  • Confidence of our management and staff that the requirements for quality are being fulfilled and maintained, and that quality improvements take place
  • A framework for establishing and reviewing quality objectives

We are conscious that the motivation of our employees is dependent on their training and understanding of the tasks they are expected to perform.  It is part of our on-going training programme that this policy is communicated and understood at all levels in the Company.

This policy is display on the Company website and is therefore available to all interested parties.

5.0 APPROACH TO MANAGING RISK

6.0     THE SEQUENCE & INTERACTION OF THE QUALITY MANAGEMENT SYSTEM PROCESSES

The sequence of the processes included in the quality system are as follows:

Back To Top
Mac Driver Training
MAC's Clients:
Mac Driver Training